FaxMingle Privacy Policy

1. Information We Collect

When you use FaxMingle, we may collect the following types of information:

• Personal Information you provide — Email address (for account creation, notifications, receipts), sender fax/phone number (to process and send faxes), recipient fax number (to deliver faxes), payment information for paid plans (processed securely via our payment processor; we do not store full card numbers on our servers), and optional fields such as name, company, or billing address if provided.
• Automatically collected data — Log data such as IP address, browser type, operating system, access times, and referring URLs.
• Cookies and tracking technologies — To enhance site functionality, remember preferences, and analyze usage trends.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and improve our faxing Services.
• Send transactional messages (fax confirmations, receipts, error notices).
• Communicate about updates, security, and new features — and with your consent, promotional offers (you may opt out of marketing messages anytime).
• Prevent fraud, ensure security, and comply with legal obligations.
• Analyze and optimize website and service performance.

3. How We Share Information

We share your information only as necessary to provide our Services or when required by law:

• Service Providers: Trusted vendors that assist with payment processing, email delivery, cloud storage, analytics, and other service operations.
• Legal Compliance: When required by law, regulation, or a valid legal request (e.g., subpoena or court order).
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets — in which case user data may be transferred under confidentiality restrictions.

We do not sell, rent, or trade your personal information.

4. Data Retention

We retain fax logs and related information only as long as necessary to provide Services, support users, or comply with legal obligations. Fax content may be deleted automatically after successful delivery or after a defined retention period (for example, 30 days), unless retention is required for dispute resolution or applicable law.

5. Security

We implement industry-standard technical and organizational measures (including encryption in transit and at rest where appropriate) to protect your personal information. However, no online system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have rights including:

• Accessing or requesting a copy of personal information we hold about you.
• Correcting or updating inaccurate data.
• Requesting deletion of your data, subject to legal exceptions.
• Withdrawing consent where processing is based on consent.
• Opting out of promotional communications.

To exercise these rights, contact us at legal@faxmingle.com. We will respond in accordance with applicable law.

7. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for those third parties’ privacy practices or content. We recommend reviewing their privacy policies before providing personal information.

8. Children’s Privacy

FaxMingle is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, please contact us so we can delete it.

9. International Users

If you access FaxMingle from outside the country where our servers or operations are located, you consent to the transfer and processing of your information to our servers and service providers in other countries where data protection laws may be different.

10. GDPR & CCPA (Overview)

GDPR (EU/EEA users): If you are an EU/EEA resident, you may have additional rights under the GDPR including the right to access, correct, delete, restrict processing, and data portability. Where we process data based on consent, you may withdraw that consent at any time without affecting processing prior to withdrawal.

CCPA (California residents): California residents may have rights to request access to personal information collected, request deletion, and opt out of the sale of personal information (we do not sell personal information). To exercise California privacy rights, contact us at legal@faxmingle.com.

Note: The above are summaries and do not create contractual rights beyond what the laws provide. If you want a full, jurisdiction-specific addendum, we can produce a dedicated GDPR and/or CCPA section tailored to your legal counsel’s preferences.

11. Updates to This Policy

We may update this Privacy Policy periodically. We will post the updated version on this page with a new “Last Updated” date. Continued use of the Services after changes indicates acceptance of the updated Policy.